Dispatcher - Air And Ground

MedFlight•Dublin, OH

1d•Onsite

About The Position

Join the Journey: Become a Partner for Life At MedFlight, we don’t just hire employees — we build partnerships for life. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.

Requirements

High school diploma or equivalent (required)
Certified Flight Communicator (CFC) certification – required within 1 year of hire
Strong multitasking and communication skills — especially under pressure
Proficiency in Computer-Aided Dispatch (CAD), radio systems, and communication platforms
Working knowledge of medical terminology
Exceptional organizational, negotiation, and computer skills
Ability to stay alert and focused in high-stress, fast-paced environments
Must be able to wear a telephone headset for extended periods
If you are under 18 years of age, can you provide required proof of your eligibility to work? (required)
Are you currently subject to any non-compete or non-solicitation agreement with a former or current employer? If yes, please provide a copy. (required)
Have you ever been convicted of a criminal offense, excluding minor traffic violations? (NOTE: Answering “YES” will not automatically disqualify you for employment.) (required)
Are you currently on "lay-off" status and subject to recall? (required)
Are you eligible for rehire at all prior employers? If no, please explain. (required)

Nice To Haves

Ohio EMT certification – preferred
Emergency Medical Dispatcher (IAED EMD) certification – preferred or within 3 years of hire
Minimum 2 years of experience in EMS, law enforcement, critical care, or air medical dispatching preferred

Responsibilities

Receive, process, and coordinate emergency and non-emergency medical transport requests for both rotor wing and ground units
Assign the most appropriate resource promptly, ensuring safety and efficiency
Track and communicate with all active transport units in real-time
Collect and maintain accurate, detailed records for all missions
Initiate and follow the Post Accident Incident Plan (PAIP) when required
Collaborate closely with aviation staff, field crews, and leadership to ensure seamless communication and top-tier service