Dispatcher/AEMT - LifeFlight Event Medicine

Vanderbilt University Medical Center•Nashville, TN

23h•Onsite

About The Position

The Dispatcher is responsible for coordinating medical support at event venues in conjunction with command staff and serves as the primary communication hub. When an injury or illness is reported, the Dispatcher receives emergency (911) or service calls, assesses urgency, gathers critical information, and dispatches appropriate medical personnel or resources. The Dispatcher monitors and tracks patient movement, unit locations, and response activities using radio communication, phone systems, and computer-aided dispatch (CAD) tools. Acting as a liaison between callers, field personnel, and command staff, the Dispatcher ensures timely, effective, and appropriate care. Responsibilities also include maintaining detailed and accurate incident documentation, prioritizing multiple requests, adhering to safety protocols, and ensuring confidentiality and compliance with established procedures. Schedule is event‑driven and may vary week to week based on operational needs. LifeFlight Event Medicine delivers comprehensive medical support for a wide range of events, including sporting events, festivals, and concerts. Services are tailored to meet event needs and budgets, with staffing options ranging from EMTs and paramedics to critical care flight nurses and advanced practice providers. The team follows established event medicine protocols to ensure timely, high-quality care for spectators. On-site clinicians maintain direct communication with Vanderbilt University Medical Center’s Emergency Department, supported by a 24/7 emergency communications center—helping ensure every event is safe, responsive, and well-coordinated.

Requirements

1+ years of experience in a public safety communicator/dispatch role
1+ years of AEMT experience on a 911 service
Experience with public safety radio systems
LIC-Emergency Medical Technicians Basic - Licensure-Others
Relevant Work Experience
High School Diploma or GED
Actively engages in all forms of communication, showing genuine interest.
Consistently applies the listening process: hear, understand, interpret, and respond.
Recognizes and responds to non-verbal and paralinguistic cues including emotions, body language, tone, and behavior.
Ensure speakers feel heard and understood.
Skillfully paraphrases for clarity and support.
Use open-ended questions to deepen understanding.
Prioritizes focused attention, rescheduling if unable to be fully present.
Makes multiple decisions impacting areas of direct responsibility.
Takes full ownership of problems and outcomes.
Decides effectively in fast-paced or changing environments.
Consider a broad range of alternatives, including those beyond the immediate scope.
Applies a structured approach to adapt to workplace changes and develop coping strategies.
Offers sound recommendations and supports testing and quality assurance of solutions.
Pinpoints operational inefficiencies and drives solutions using a consistent, structured methodology.
Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.
Has an understanding of mass casualty operations and priorities, swiftly adapting operational protocols to meet the capabilities of the team and incident demands.
Ability to operate in austere environments, adapting to conditions without modern amenities.
Heavy Work" category requiring exertion of 50 to 100 lbs. of force occasionally and/or up to 20 to 50 lbs. of force frequently and/or up to 10 to 20 lbs. of force continually to move objects.
Risk of exposure to bloodborne pathogens and other contagious illnesses. - Frequent
Medications, cleaning chemicals, oxygen, other medical gases used in work area. - Occasional
Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes. - Occasional
May be exposed to occupational radiation, requiring enrollment in VUMC's Radiation Safety Program which includes training, use of personal protective equipment with lead shielding, and personal dose monitoring. - Not Applicable
Subject to oscillating movement. - Not Applicable
Requiring the use of both hands. - Frequent
Bimanual Dexterity
Proximity to moving mechanical parts - Not Applicable
Working in high, exposed places - Not Applicable
Electrical current - Not Applicable
Odor - Not Applicable
Mist - Not Applicable
May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. - Not Applicable
Noise
Ability to detect quality, texture, consistency and taste of prepared foods/quality control. - Not Applicable
Taste
Ability to perceive size, shape, temperature, texture by touch with fingertips. - Continuous
Feeling
Ability to detect and identify odors. - Continuous
Smell
Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. - Continuous
Vision
Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information - Continuous
Auditory
Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. - Frequent
Fingering
Expressing or exchanging written/verbal/electronic information. - Frequent
Communication
Seizing, holding, grasping, turning or otherwise working with hand or hands. - Frequent
Handling
Extending arms in any direction below shoulders. - Frequent
Reaching below shoulders
Extending arms in any direction above shoulders. - Occasional
Reaching above shoulders
Bending body downward and forward by bending legs and spine. - Occasional
Crouching/Squatting
Bending legs at knees to come to rest on knee or knees. - Occasional
Kneeling
Moving about on hands and knees or hands and feet. - Not Applicable
Crawling
Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces - Frequent
Balancing
Ascending or descending stairs/ramps using feet and legs and/or hands and arms. - Occasional
Climbing
Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles - Occasional
Bending/Stooping
Exerting force to move objects away from or toward. - Frequent
Push/Pull
Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Occasional
Carrying over 35 lbs
Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Frequent
Carrying under 35 lbs
Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device - Frequent
Lifting over 35 lbs
Raising and lowering objects under 35 lbs from one level to another - Frequent
Lifting under 35 lbs
Remaining on one's feet without moving. - Frequent
Standing
Moving about on foot. - Frequent
Walking
Remaining in seated position - Occasional
Sitting

Responsibilities

Track inbound, staged, and outbound ambulances and medical assets at Event Medicine venues and events
Maintain real-time awareness of all event medicine assets located at assigned venue/event
Maintain real-time awareness of helicopter air ambulances operating in the Mid-Cumberland Region of Tennessee.
Relay safety advisories, including weather updates and relevant environmental activity.
Facilitate communications between ambulances and hospitals within Tennessee EMS Region 5.
Facilitate requests for patient transports by external EMS agencies as needed at events.
Assist with the coordination of Event Medicine and EMS resources/responses during mass casualty incidents or disasters.
Facilitate interoperable communications.
Maintain effective communication and coordination with Law enforcement, security teams, hospitals, EMS agencies, and emergency services.
Understand the operations, updating, and applications of all communication equipment, including troubleshooting, and up to programming.
Communicate information and emergency notifications to crew members in an efficient, concise, and courteous manner.
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes and procedure that apply to your own job.
Provides guidance to entry level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems, needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand the issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.