Dispatch Team Lead - WI
Verida Inc•Villa Rica, GA
•Onsite
About The Position
Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. This position is contingent upon award of contract.
Requirements
- Strong reading, writing, and arithmetic skills are required.
- Computer literate with the ability to learn customer service software applications.
- Duties require professional verbal and written communication skills.
- Ability to type 30 wpm.
Responsibilities
- Monitor the operation in accordance with policies and procedures.
- Train and coach team members in conjunction with the supervisor.
- Responsible for shift schedule to include, work station assignments/rotations with the supervisor.
- Coordinate production startups, shutdowns, and changeovers with the supervisor.
- Responsible to meet shift goals.
- Responsible for quality control.
- Make adjustments as necessary during the shift to maintain compliance.
- Operate within standard operating procedures (SOPs).
- Communicate with Supervisor.
- Ensure a clean and safe work environment.
- Complete shift paperwork.
- Assist in the assigned department as necessary.
- Other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
