Dispatch Supervisor- Omaha NE

MMT Ambulance • Omaha, NE

4d • Onsite

About The Position

The Dispatch Supervisor is responsible for assisting quality and efficient customer service through daily monitoring of a team by providing guidance and technical support to MMT Ambulance communication center. The incumbent in this classification works with considerable independence and receives general guidance from a superior. This role involves managing the communication center personnel on shift along with ensuring efficient customer service through daily monitoring of a team.

Requirements

• High School Diploma or GED
• Previous call communication center experience.
• Previous experience in prehospital setting required (ground ambulance, fire department, law enforcement, etc.)
• Previous progressive supervisory and administrative experience in the medical services or any equivalent combination of training and experience which provides the required knowledge skills and abilities.
• Excellent oral and written communication skills.
• Self-confidence, emotional stability, good judgment, and tolerance for high stress.
• Possess good verbal communication skills.
• Ability to handle adverse situations effectively.

Responsibilities

• Oversight of Communication Center activities and associated policies and procedures.
• Ensure compliance with customer service and dispatch quality assurance principles.
• Demonstrate the ability to work productively with all involved stakeholders of the organization including operations field staff and area hospitals.
• Attends assigned meetings to represent Communication Center.
• Provides back up at peak volume times.
• Prepare reports as requested.

Benefits

• Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
• Retirement Plans: 401K and Roth 401K, with a company match
• Paid Time Off
• Employer Paid: Basic Life Insurance and Long-Term Disability
• Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
• Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED