Dispatch Supervisor $24-$25.10

On Time Ambulance•Roselle, NJ

2h•$24 - $25

About The Position

The Dispatch Supervisor is responsible for directly supervising Communication Center Associates and ensuring efficient unit hour utilization while maintaining required customer response times. This role involves managing scheduling, tracking unit locations, reporting delays, and ensuring timely deactivation of units. The supervisor must have a thorough understanding of the ePro Scheduler, update it based on live field situations, and monitor response time requirements by contract/customer. They will also ensure field units report time stamps promptly and identify non-compliant employees. The Communications Center, under this role's purview, is responsible for making advance late call notifications to customers when response times will exceed agreed-upon levels. Additionally, the supervisor ensures appropriate managers are informed of service compliments and complaints, monitors the One-Call emergency process, and ensures dispatch has quick access to mutual-aid resources like local PSAPs, NJ MICU services, and BLS 911 EMS. The role also involves assisting the Communications Manager in developing and practicing disaster response plans and maintaining an accurate list of direct dial phone numbers for all 911 PSAP centers in New Jersey.

Requirements

High School education
Understand Logis reporting / dispatch and High Performance Indicator (HPI) numbers that measure the success or failure of the company and the department
Excellent written and verbal communications skills required
critical thinking skills required
Must be highly-organized
Excellent (or established) inter-personal skills
Computer proficiency preferred
Excellent documentation skills (promptness, accuracy, thoroughness, and legibility)
Strong communication skills
3 years Dispatching experience
Ability to teach skills to others

Nice To Haves

College education and/or equivalent work experience preferred
Knowledge and expertise with Microsoft Products preferred, specifically Excel and Word
Working knowledge of EMS systems/private ambulance and medical transportation systems preferred

Responsibilities

Directly supervise Communication Center Associates
Ensure efficient unit hour utilization while maintaining required customer response times
Report any unit hour losses or misuse to operations
Ensure all activated units/vehicles have expected deactivation times to match the deployment schedule
Maintain accountability and knowledge of where all units are at all times utilizing all technical resources available
Report chronic crew delays (not facility-related) to field operations
Ensure that field units are checking in when appropriate
Post available units according to established move-up status plans
Ensure Dispatchers are assigning on-the-fly breaks into active shifts where breaks have not been taken, having units fuel and/or restock during posting times, and cutting unit hours as necessary
Have a thorough understanding of ePro Scheduler including start times, end times, and be able to identify deviations from those times
Update ePro Scheduler based on live changes in field situations
Be aware of all response time requirements by contract/customer
Utilize the dispatch system to aid dispatchers in response time compliance
Ensure that the field units are reporting time stamps promptly and according to policy, particularly through use of the Mobile Data Terminal
Identify non-compliant field employees and refer to operations for training
Ensure advance late calls are made to customers when response times will exceed quoted or negotiated levels
Ensure that appropriate managers are aware of service compliments and/or complaints
Monitor and maintain the One-Call emergency process
Ensure dispatch has quick access and knowledge of how to access local PSAPs to call for mutual-aid BLS 911 EMS
Ensure dispatch has quick access and knowledge of how to access NJ MICU services
Assist the Communications Manager to develop, maintain, and practice disaster response plans and procedures for both internal disasters such as power failures, flood, fire, hurricane, other natural disasters
Maintain an accurate list of ten-digit direct dial phone numbers for all 911 PSAP centers in New Jersey by municipality for police, fire, and EMS services