Dispatch Supervisor

SCI Shared Resources•Tucson, AZ

3d•Onsite

About The Position

For a Market, supervises scheduling of resources and automotive vehicles relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

Requirements

High school diploma or GED equivalent
Current state driver’s license with an acceptable driving record
Three (3) years scheduling or logistics experience
Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively meet business needs
Ability to resolve issues in accordance with company goals and objectives
Professional verbal and written communication and interpersonal skills
Ability to prioritize and organize effectively with a keen sense to detail
Ability to work in a fast paced, high pressure environment
Ability to multi-task using multiple software programs simultaneously
Proficient MS Office suite skills
Proficient database software skills and understanding of automated workflow

Responsibilities

Receives first call. With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software.
Contacts and dispatches Removal Technician.
Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues.
Processes removal paperwork and may assists embalming recordkeeping.
For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals.
Schedules both vehicles and staff. Takes into account time off, holidays, and seasonal volumes.
Reviews work schedule with Field Leadership and revises work schedule as needed.
Communicates and posts work schedules. Makes revisions as necessary to meet changing business demands.
Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed.
Maintains vehicle maintenance and inspection schedules, scheduling as appropriate.
Schedules vehicle maintenance or repair.
Maintains Transportation and Removal Technician supplies and PPE. Inventories and reorders as appropriate to ensure sufficient inventory.
Sources vendors as needed.
May maintain inventory for caskets and cremation containers.
May order special requests.
May maintain general office supplies for their physical location.
May schedule automatic recurring PPE or office supply orders for locations in Market
Leads by example exhibiting professional behaviors and communication
Provides development and performance feedback to management