Supervisor, Dispatch

natgridProd • Webster, MA

2d • $93,000 - $109,000 • Onsite

About The Position

National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA. This position is for the Sunday through Thursday overnight shift. We engage, manage, and motivate the MA Dispatching team through the efficient execution of Customer Meter Services (CMS) workload and Gas Field Operations support.

Requirements

• In lieu of degree, high school diploma or equivalent and 5+ years of dispatching or field operations experience required
• Ability to multi-task effectively and remain focused throughout workday
• Strong verbal communications, organization and planning skills required
• Proven experience effectively motivating, guiding, and leading a team
• Temperament to remain calm when all around you is not
• Capable of analyzing situations or significant amounts of work and make quick decisions
• Proficiency with software applications, including Microsoft Office 365 required
• Ability to work different shifts required, including some weekends

Nice To Haves

• Bachelor’s degree and 3+ years of experience in dispatching or field operations experience preferred
• Utility industry experience preferred

Responsibilities

• Manage, plan and execute to the monthly and annual emergency and non-emergency workplan
• Act as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents
• Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness.
• Effectively manage, motivate train, and educate the dispatching team through their daily operations
• Take responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations
• Contribute to the protection and safety of the public by coordinating the company’s response to all gas issues

Benefits

• National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
• This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED