Dispatch Supervisor

Reworld Waste•Portage, IN

1d•$69,100 - $91,900•Onsite

About The Position

Reworld is seeking a dedicated and experienced Dispatcher to lead and coordinate transportation operations effectively. This position will provide leadership to a team of Truck Drivers and regularly interface with all team members in a fast-paced environment. Reporting to the Area Transportation Manager, the Dispatcher will work closely with various stakeholders, including the Health & Safety Manager, Compliance Manager, Maintenance, and other Facility Management personnel.

Requirements

H.S. diploma/GED required.
Two (2) years or more managing, leading and developing direct reports required.
Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry-related field required.
Strong understanding of transportation logistics, including routing, scheduling, and carrier management.
Excellent communication and interpersonal skills, with the ability to timely interact effectively with drivers, customers, and internal stakeholders in a professional manner.
Proficient understanding of DOT regulations, and Hours of Service Regulations.

Nice To Haves

Experience in Environmental / Industrial waste hauling is preferred.

Responsibilities

Oversee the coordination of the daily scheduling of trucks and drivers, ensuring timely and efficient transportation of materials.
Maintain high-volume communication with clients, drivers, and mechanics regarding delays, changes, cancellations, re-routing, and equipment repairs.
Performs technical and timely duties to upkeep DOT permitting, equipment registrations, open road tolling account management (Ipass/EZpass).
Monitor driver’s daily logs and hours of service.
Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs, and annual DOT inspections.
Maintain a fleet of commercial tractors and trailers at a high standard to meet or exceed CSA score improvements and reduce DOT violations.
Maintain driver qualification files.
Serve as the primary point of contact for sales personnel and customers regarding transportation needs and inquiries.
Manage transportation providers for pick-up and receiving facilities, ensuring reliable service and adherence to company standards.
Monitor shipments and communicate status updates to relevant stakeholders, including customers and internal teams.
Proactively identify and address any transportation-related problems, collaborating with drivers and the management team to find effective solutions.
Maintain prompt and efficient customer relations, addressing concerns and ensuring customer needs are met.
Conduct interviews with potential drivers and participate in driver recruiting efforts to maintain an adequate workforce.
Communicate regularly with team members to provide updates, address issues, and ensure alignment with goals and priorities.
Oversee driver payroll processes.
Collaborate with the administrative team on billing and other administrative tasks related to transportation operations.
Manage a team by providing guidance, training, and performance reviews to maintain positive employee relations at the facility.
Track key performance indicators (KPIs) related to transportation operations, analyzing data and preparing regular reports for leadership.
Complete additional assigned duties.