Dispatch Supervisor

BURNCO Rock Products Ltd•Irving, TX

8h•Onsite

About The Position

BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we’re building a team that reflects those same values. This role oversees the scheduling and coordination of approximately 150 mixer trucks, 30 haul trucks, and 9 ready mix plants, while providing day-to-day leadership to the dispatch team. As a key connection point between dispatchers, drivers, plant operations, sales, customers, and management, you will ensure accurate scheduling, efficient resource utilization, and reliable, timely service for customers.

Requirements

5 years of dispatch, logistics, transportation, or operations experience; ready mix concrete or construction materials experience would be considered an asset
2 years’ experience leading, supervising, or acting as a lead dispatcher in a fast-paced environment
Strong knowledge of dispatching systems; experience with Command Alkon, Digital Fleet, or similar systems is preferred
Strong communication, customer service, and problem-solving skills
Ability to make timely decisions under pressure while managing multiple priorities
Strong organizational skills with the ability to balance customer needs, operational constraints, and fleet availability
Familiarity with DOT / FMCSA regulations and driver hours-of-service requirements
Ability to coach team members, support accountability, and foster collaboration across dispatch, drivers, plants, sales, and operations
Demonstrated experience using data, reporting, and performance metrics to identify opportunities for improvement

Nice To Haves

Ready mix concrete or construction materials experience

Responsibilities

Provide daily leadership, coaching, direction, and support to the dispatch team
Oversee order entry, truck assignments, scheduling, and dispatch coverage across operating hours
Monitor live truck status, cycle times, delivery progress, plant capacity, and driver availability
Proactively adjust schedules to respond to traffic delays, plant issues, customer changes, or urgent service needs
Balance mixer truck, haul truck, driver, and plant resources to improve utilization and reduce downtime or delays
Serve as an escalation point for dispatchers and customers on scheduling, delivery timing, and service concerns
Partner with plant operations, sales, fleet, safety, and driver supervisors to ensure alignment between customer commitments and operational capacity
Train dispatchers on systems, processes, policies, and customer service expectations
Ensure accurate use of dispatch systems such as Command Alkon, Digital Fleet, or similar platforms
Track and report key dispatch metrics, including on-time performance, truck utilization, cycle times, and service issues
Recommend process improvements to improve efficiency, communication, and service reliability
Support compliance with DOT / FMCSA requirements, company policies, safety standards, driver hours, and safe operating practices