Dispatch Service Rep
Sila Services•Woburn, MA
•$24 - $25•Onsite
About The Position
Central Cooling & Heating is looking for a great Dispatcher who can keep our team moving, coordinate schedules, and help create a smooth experience for both our technicians and customers. We’ll bring the steady work and a great team — you bring your communication skills, attention to detail, and ability to keep things running smoothly. Come be the person who keeps it all moving with a team that gets it. We are looking for a friendly, organized Dispatch Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.
Requirements
- 1+ years of customer service and/or call center required
- Excellent phone presence and communication skills
- Strong organization and attention to detail
- Ability to multitask and prioritize in a busy environment
- Basic computer proficiency and ability to learn new software quickly
- Microsoft Office knowledge required
- Strong written communication skills
- Dependable, positive, and team-oriented
- Comfortable handling upset or frustrated customers
- Shows up ready to work and follows through on commitments
- Takes pride in quality work and attention to detail
- Communicates clearly with customers and teammates
- Works safely and follows established processes
- Takes ownership, solves problems, and is willing to keep learning
Nice To Haves
- Home Services experience preferred
- Service Titan/Booking software experience is a plus
Responsibilities
- Answer incoming calls and provide professional, friendly customer experience
- Schedule service appointments and gather accurate customer information
- Listen to customer concerns and ask the right questions to understand their needs
- Handle multiple calls, tasks, and priorities in a fast-paced environment
- Follow up with customers as needed
- Identify opportunities for additional services and maintenance plans
- Enter and maintain accurate customer information in company systems
- Communicate with dispatchers, technicians, and other team members
- Handle customer concerns calmly and professionally
- Assist with administrative tasks and special projects as needed
Benefits
- Competitive weekly pay!
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-paid life and disability insurance
- Paid training and professional development
- Opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
