Dispatch Planner - 1 Year Contract

XTL Transport, Logistics, Distribution•Balzac, AB

2d•Onsite

About The Position

XTL Transport Inc. is currently seeking a highly organized and results-driven Planner / Dispatcher to support our City & Local Operations. This role is responsible for planning, coordinating, and optimizing local cartage and highway overflow while ensuring exceptional service levels, cost control, and compliance with company policies and regulations.

Requirements

2+ years of dispatch, planning, or logistics experience (transportation industry preferred)
Strong knowledge of city and local cartage operations
Experience using dispatch systems
Solid understanding of Hours of Service (HOS) and transportation regulations
Strong problem-solving skills with a focus on cost control and efficiency
Excellent communication and organizational skills
Ability to work in a fast-paced, high-pressure environment

Responsibilities

Plan all city, local cartage, and overflow highway loads
Assign and confirm loads with drivers; ensure pre-plans are sent at all times
Manage relays, load trades, and routing to minimize cartage costs
Monitor road and weather conditions and communicate impacts to drivers and Driver Managers
Track & trace drivers to ensure on-time pickups and deliveries
Manage driver productivity and maintain accurate dispatch status
Control city driver overtime and ensure compliance with Hours of Service (HOS) regulations
Review driver hours daily to prevent over-hours and reduce overtime costs
Optimize driver utilization to reduce bobtailing, wait times, and inefficiencies
Reconcile daily yard checks with dispatch systems and maintain trailer pool integrity
Coordinate with Maintenance on OOS (Out of Service) tractors and trailers
Ensure proper trailer allocation and supply to the garage as required
Maintain accurate tracking of equipment availability and usage
Communicate delays, service issues, and OS&D to Customer Service promptly
Provide follow-ups once deliveries are completed
Monitor on-time performance and escalate service failures as required
Liaise with Operations, Customer Service, and Sales on any issues impacting service
Respond to driver satellite messages and office inquiries in a timely manner
Review driver schedules, vacations, and bids
Manage driver time-off requests and staffing requirements
Support payroll inquiries related to driver delays or hours
Review trip plans and driver logs to ensure accuracy and proper payment
Provide shift reports and communicate outstanding issues to the next shift
Ensure compliance with company policies, collective agreements, DOT & HOS regulations
Approve trip sheets and local driver pay
Monitor performance and report any performance issues to Operations Management
Identify opportunities for continuous improvement in efficiency and service
Support other planners as required
Perform other duties as assigned by management