Analyst, Technical Support - 1 year contract

Cogir Senior Living • Mississauga, ON

1d • Hybrid

About The Position

The Technical Support Analyst plays a crucial role in ensuring smooth IT operations across Cogir locations in North America. This position is ideal for a problem-solving professional who enjoys troubleshooting hardware, software, and network issues while providing top-tier support to employees. The ideal candidate will be a strong team player, demonstrating excellent communication and interpersonal skills, while also taking the initiative to tackle challenges creatively and effectively.

Requirements

• College diploma or university degree in a relevant IT field.
• 2-3 years IT support in a multi-site environment.
• Strong technical knowledge of Microsoft Windows (Office 365, Azure, Active Directory, Intune and Sharepoint).
• Understanding of networking principles (IP addressing, DHCP, VPN, LAN, WAN, SD-WAN , Wi-Fi)
• Experience using ITIL-compliant ITSM tools (e.g., Zendesk, SysAid, ServiceNow, ManageEngine).
• Working knowledge of IT general controls and hardware troubleshooting.
• Strong problem-solving and multitasking skills in a fast-paced environment.
• Excellent interpersonal and communication skills—ability to translate tech solutions into user-friendly terms.
• English proficiency is essential for this role and Bilingualism (English/French) is considered an asset
• Valid driver’s license is required.

Nice To Haves

• ITIL certification and other technology certifications are preferred.

Responsibilities

• Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues.
• Offer remote IT support and coordinate with third-party service providers when needed.
• Maintain end-user productivity by ensuring proactive IT asset maintenance.
• Collaborate with various external partner to troubleshoot and resolve on-site issues.
• Demonstrates critical thinking and resourcefulness, capable of identifying issues and developing solutions with minimal supervision.
• Maintain an accurate inventory of IT hardware and software.
• Document all IT support activities and resolutions.
• Assess needs at various locations and recommend IT solutions for improved efficiency.
• Support IT service rollouts and ensure project targets are met.
• Uphold and embody Cogir’s values—focusing on people, fostering creativity, and striving for excellence.

Benefits

• Competitive Salary – $55,000 annually
• Flexible Benefits Package – Includes options for a Health Spending Account to tailor coverage to your needs.
• Hybrid Work Model – This role offers a hybrid work model, requiring 3 days per week in our Support Office.
• Social Committee & Perks – Fun team events, incentives, and exclusive discounts.
• Career Growth Opportunities – Be part of a dynamic, expanding company with room to advance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree