Dispatch Operator Day Shift

HonorHealth•Phoenix, AZ

10d•Onsite

About The Position

This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.

Requirements

High School Diploma or GED Required

Nice To Haves

Associates Preferred
Call answering and radio dispatching experience Preferred
Hospital operator and/or security dispatching experience Preferred

Responsibilities

Keeps customer service as first priority in all interactions
Answers and responds to internal, external and security dispatch call traffic
Interacts with multiple software platforms to problem solve and serve callers needs
Provides numbers, resources and/or information to callers of all types
Completes documentation for all calls and service lines supported
Alert and activates resources to emergency codes, security issues including staff and patient needs
Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays
Activates mass notification calls, paging on-call resources and locates other as needed assets
Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
Maintains documentation for security tasks, deploys them to calls and tracks their movement
Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
Assists in training and precepting new staff
Helps maintain department resources, service books, downtime resources and flip charts