Dispatch Operator

Fort Pierce Utilities Authority•Fort Pierce, FL

10d•Onsite

About The Position

The Dispatch Operator role is responsible for receiving, prioritizing, and coordinating requests for Water, Wastewater, Gas, Electric Engineering and Customer Service Departments by effectively communicating with field personnel and customers during non-business hours. This role serves as a central point of contact, ensuring timely response, accurate information flow, and operational continuity in a fast-paced, mission-critical environment.

Requirements

Ability to incorporate and employ on a continuous basis: initiate change, creativity, collaboration, pride and accountability.
Considerable knowledge of computer operation.
Effective problem-solving and decision-making skills.
Strong verbal and written skills.
Knowledge of procedures for trouble dispatching.
Knowledge of safety rules, regulations and first aid.
Ability to maintain effective working relationships with fellow employees, public and other systems.
Ability to handle high call volumes and manage multiple tasks efficiently.
Ability to analyze customer accounts, interpret payment data, and explain billing information concisely.
Ability to make routine decisions in accordance with established guidelines and apply them appropriately in work situations.
Ability to type accurately, operate standard office and communication equipment.
Ability to keep accurate records and generate reports.
Graduation from an accredited high school or possession of an acceptable equivalency diploma.
Valid State of Florida driver’s license is required.
When considering new job applicants, a comparable amount of training and experience may be substituted for the minimum qualifications.

Nice To Haves

Familiarity with City Codes, FPUA policies, and utility practices is preferred
Prior dispatch, call center, operations, or communications experience preferred.

Responsibilities

Dispatches on-call field personnel for FPUA Water, Wastewater and Natural Gas Utilities during nights, weekends and holidays in accordance with established procedures and escalation protocols.
Provide clear, concise instructions to field personnel during routine operations and emergency situations.
Receives incoming calls from customers, contractors, and internal personnel and determines appropriate response actions.
Accurately document events, actions taken, and communication in logs, databases and Online Dashboard systems.
Assists System Operations during major electric system events. This could include real-time updating of system maps to accurately communicate with customers via text messaging.
Data entry for NJUNS (National Joint Use Notification System) and Outdoor/Street Light repairs.
Monitor DER (Distributed Energy Resources) applications and permits for Electric Engineering
Generate Service Orders and Work Requests.
Communicates clearly and effectively with field crews, supervisors and management.
Maintain compliance with policies, regulations, and safety protocols.
Process after-hour and weekend new service applications, reconnections, and disconnections.
Perform shift work, including nights, weekends, holidays, and emergency call-outs as required.
Performs other duties as assigned.