Dispatch Operator - Maintenance - 1st shift

HH Health System•Huntsville, AL

1d•Onsite

About The Position

Accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate personnel. Accurately communicates and dispatches work orders utilizing various communication devices. Promptly and accurately initiates off-line procedures when indicated. Performs secretarial tasks such as typing, filing, etc. Interacts extensively with other departments both in written and telephone correspondence. Provides support in planning, scheduling, and organizing routine department activities.

Requirements

HS/GED with typing, computer applications and telephonic communications training.
Two years of directly applicable customer service support and dispatch experience.
Proficient in excel, word, access, email and all office equipment.
Excellent telephone etiquette.
Able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly while maintaining composure under pressure.
Excellent communication skills both written and verbally.
Knowledge of reading a map and giving verbal directions.
Excellent decision making skills.

Nice To Haves

Knowledge of safety codes and standards within initial 90 days of employment.

Responsibilities

Accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate personnel.
Accurately communicates and dispatches work orders utilizing various communication devices.
Promptly and accurately initiates off-line procedures when indicated.
Performs secretarial tasks such as typing, filing, etc.
Interacts extensively with other departments both in written and telephone correspondence.
Provides support in planning, scheduling, and organizing routine department activities.

Benefits

medical
dental
vision
life insurance
flexible spending
short term and long term disability
several retirement account options with 401K organization match
nurse residency program
tuition assistance
student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!