Dispatch Operations Specialist Neighbors A/C

Century Mechanical Holdings•Pompano Beach, FL

11d•$23 - $28

About The Position

This role requires you to be highly organized, and detail-oriented to manage the daily coordination of service calls, technician scheduling, and customer communication. This role is essential to ensuring smooth field operations, efficient technician routing, and exceptional customer experiences. The ideal candidate thrives in a fast-paced environment, is a strong communicator, and has experience using dispatch or field service software (e.g., FieldEdge).

Requirements

2+ years in dispatching, scheduling, or operations coordination (HVAC, plumbing, or related field preferred)
Experience using field service management software ServiceTitan
Strong understanding of geographic mapping and technician routing
Excellent communication and interpersonal skills
Highly organized with strong multitasking abilities
Able to work well under pressure and adapt quickly to changing priorities
Comfortable with technology, CRM systems, and data entry
Familiarity with HVAC systems and terminology.
Experience optimizing routes and schedules for field service technicians.
Knowledge of customer relationship management (CRM) tools.

Nice To Haves

Experience using dispatch or field service software (e.g., FieldEdge)

Responsibilities

Assign and dispatch technicians based on skillset, job type, and geographic location.
Monitor job progress and communicate updates or changes with field staff and customers.
Maintain an organized and efficient job board throughout the day to reduce downtime and increase job completion.
Answer incoming service calls, emails, and messages with professionalism and urgency.
Provide customers with job updates, ETA notifications, and appointment confirmations.
Handle last-minute schedule changes and resolve scheduling conflicts.
Work closely with service technicians, office staff, and sales teams to ensure accurate and timely job execution.
Verify that all required information (materials, notes, permits, etc.) is included before job dispatch.
Optimize routes for field teams to reduce travel time and increase productivity.
Use dispatching software (FieldEdge, etc.) to schedule jobs, update statuses, and log notes.
Track job progress and completion in real time.
Assist in generating service reports, job summaries, and technician performance data.
Deposit A/R checks daily.
Work with the inventory/purchasing team to confirm material availability before dispatching.
Support administrative tasks related to job closeout, customer follow-up, or warranty claims.
Collaborate with operations leadership to improve dispatch procedures and technician utilization.