Dispatch Monitor Security - Rotation

Geisinger•Danville, PA

4d•Onsite

About The Position

Provides security dispatching, alarm monitoring, access control monitoring, CCTV monitoring, customer service, and office support to meet the needs of the Security Services Department. Make a Real Impact in Healthcare — Join Our Security Communications Team. We’re hiring Dispatch Monitor Security to support our Security Services team by coordinating calls, monitoring critical systems, and ensuring timely response to safety needs across our facilities. In this role, you’ll be the communication hub—helping connect people, information, and resources when it matters most. This is more than a desk role. Your awareness, quick thinking, and communication skills help create a safe and supportive environment for patients, visitors, and care teams.

Requirements

High School Diploma or GED
Valid Driver's License
Minimum of 2 years-Related work experience
High School Diploma or Equivalent (GED)- (Required)
Valid Driver's License - Default Issuing Body

Nice To Haves

One (1) year of related experience

Responsibilities

Performs security dispatching and monitoring services for the Security Services Department.
Coordinates and answers security calls and inquiries; advises and answers questions about policies and procedures; makes referrals as appropriate.
Answers the telephone for Security Services Department.
Dispatches security resources to meet calls for service needs.
Handles walk in customer issues at the Security Office.
Redirects individuals to appropriate resources.
Maintains confidentiality of all department matters.
Maintains detailed reports and logs of services provided.
Communicates effectively with internal and external customers.
Alerts key staff to priority events in a timely emergent manner.
Works independently with limited supervision.
Operates office equipment; fax machine, security radio system, telephone, copier, and personal computer.
Monitors and operates employee ID badge and access control assignment and control systems.
Monitors and operates security camera and monitoring system.
Monitors and operates fire and security alarm systems.
Works effectively as a team member of the Security Services Department to meet the needs of the customer.
Maintains continual coverage of the monitoring station.
Vacates station only upon proper authorized relief.

Benefits

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.