Dispatch Manager

D.P. Nicoli, Inc. • Seattle, WA

9d • $95,000 - $125,000 • Onsite

About The Position

D.P. Nicoli is looking for a Dispatch Manager to lead the day-to-day action at our Woodinville location. This is a highly visible, hands-on leadership role at the center of our operation. You’ll lead our drivers and yard team, coordinate deliveries and pickups, manage equipment and inventory, work directly with customers and sales, and make sure everything comes together when and where it should. And because no two days in our business go exactly according to plan, you’ll also be the person everyone counts on when priorities change. If you like leading people, solving problems, making decisions, and being where the action is, this could be your kind of job. As Dispatch Manager, you’ll take ownership of the daily flow of the Seattle operation—from the first truck out in the morning to the last piece of equipment returning to the yard. You’ll have the authority and responsibility to set the plan, lead the team, adjust on the fly, and keep customers taken care of.

Requirements

• 3+ years of experience in dispatch, operations, logistics, rental, distribution, transportation, or a similar fast-paced environment.
• Confident leader who can set expectations, provide direction, coach employees, and hold a team accountable.
• Ability to manage multiple priorities without losing sight of the details.
• Excellent judgment and ability to make smart decisions without needing someone to tell them what to do next.
• Exceptional communication skills with customers, employees, salespeople, and leadership.
• Ability to stay calm when the plan changes—and immediately start working on the new plan.
• Organized, accurate, self-directed, and results-oriented.
• Comfortable with business technology, including ERP systems, Microsoft Excel, and Word.
• Can read, write, speak, and understand English sufficiently to communicate effectively and safely in the role.
• College degree or an equivalent combination of education and relevant professional experience.

Nice To Haves

• Experience in equipment rental, construction, distribution, transportation, or a related industry—a definite plus.

Responsibilities

• Lead, coach, and organize our drivers and yard employees, setting daily priorities and expectations.
• Own the daily dispatch schedule, coordinating deliveries, pickups, drivers, equipment, and customer needs.
• Keep the operation moving when schedules change, equipment issues arise, or customers need something quickly.
• Identify potential delays and problems early—and have a Plan B ready.
• Build a team culture focused on safety, urgency, accountability, and great customer service.
• Serve as a key point of contact for customers and our sales team.
• Take orders, provide quotes, answer questions, and coordinate changing jobsite needs.
• Communicate proactively so customers know what to expect and when to expect it.
• Solve problems quickly and professionally when the unexpected happens.
• Help deliver the level of service that keeps customers coming back to D.P. Nicoli.
• Maintain visibility and accountability for D.P. Nicoli’s rental inventory.
• Coordinate equipment maintenance, testing, repairs, damage documentation, and cycle counts.
• Oversee truck and forklift maintenance to keep the fleet safe, reliable, and ready to work.
• Maintain a safe, clean, organized yard that meets D.P. Nicoli and OSHA standards.
• Ensure drivers and yard employees maintain required training and certifications.
• Stay current on applicable DOT requirements and incorporate changes into daily operations.
• Enter and manage orders in D.P. Nicoli’s proprietary ERP system.
• Oversee bills of lading, return documentation, invoicing, and bill-outs.
• Coordinate purchasing of yard supplies and replacement rental inventory.
• Maintain accurate operational records and paperwork.

Benefits

• 100% Employee Owned (ESOP) – Build ownership in the company you help grow.
• Employer-Paid Medical, Dental & Vision – Employee coverage is paid by D.P. Nicoli.
• Annual Bonus Program – Share in the company’s success.
• 401(k) with Company Match
• 2 Weeks Paid Vacation
• 5 Paid Sick Days
• 10 Paid Holidays—including your birthday
• Disability & Life Insurance
• Company-Provided Apparel – Shirts, jackets, sweatshirts, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree