Dispatch Manager (Chicago South - Transit)

WeDriveU•Chicago, IL

7d•Onsite

About The Position

The Dispatch Manager will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite, as needed, at the client’s location and will actively communicate with the client as well as other vendors.

Requirements

Strong Microsoft Excel skills required, including the ability to create and manage spreadsheets.
Outstanding interpersonal and communication skills.
Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
Excellent customer service skills.
Self-motivated with the ability to prioritize and problem solve.
Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.
3-5 years' Managerial experience in Paratransit Transportation Operations Management
Valid Drivers License

Nice To Haves

Prior knowledge of DMV policies and procedures is preferred but not required.
Trapeze Software Experience preferred
Work experience in public or private alternative transportation demand management (TDM) preferred

Responsibilities

Supervise the daily activities of all dispatchers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
Provide staff leadership by promoting and ensuring safe, efficient and effective operations
Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (dispatchers and client management).
Hire (interviews, training, etc.), train and develop new dispatchers.
Analyze and interpret ridership numbers and suggest route changes accordingly.
Support the development of company policy and procedures.
Support the General Manager as needed.
Additional duties and responsibilities may apply.