Dispatch Manager

Summit Materials, Inc.•Twin Falls, ID

63d

About The Position

Triple C Concrete, a Summit Materials LLC company, is looking for a Dispatcher role based at our Twin Falls, ID location. The role of a Dispatcher is to ensure that orders are compiled, deliveries and drivers are scheduled, and customer service is provided.

Requirements

A minimum of 3 years customer service experience is required.
High School diploma or general education degree (GED) required.
Prior dispatch experience, tracking and scheduling is preferred.
Bi-Lingual (Spanish/English) will be highly looked upon.
Computer Skills: typing skills, internet navigation.

Responsibilities

Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
Must be able to determine travel time to jobs and best plant locations to service the job.
Accurately and promptly input orders to customer specifications for delivery.
Review and verify accurate delivery and product information on orders prior to delivery.
Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as maintaining Driver time off schedule in respect to sick time and personal days.
Daily review of Driver timecards, delivery time reports and time entry/ tracking in NovaTime