Dispatch
About The Position
Provide the highest level of customer service and satisfaction Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service Receive any incoming customer service calls Schedule and coordinate all service calls and adjust drivers’ daily schedules as required Monitor drivers throughout the day via the dispatch system Create the next day driver schedule ensuring customer needs are met Add new customer jobs and tickets to the computer system (TCR) Conduct job service checks for jobs that have been out for 30 days or more Complete a “final edit” of each job ensuring the ticket has all the required information for billing Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners Perform other functions as necessary or as assigned
Requirements
- High School Diploma or Equivalent
- 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities
- Strong leadership skills to ensure drivers’ compliance with direction and assignments
- Basic understanding of the geographical area and mapping programs to facilitate efficient routing
- Proficient with or able to quickly learn dispatch and record-keeping systems.
- Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
- High integrity and a strong work concept
- Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
- High degree of energy, self-motivation, and flexibility
- Proven ability to work collaboratively with others
- Excellent communication and time management skills
- Strong work ethic with a professional, positive attitude
Responsibilities
- Provide the highest level of customer service and satisfaction
- Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
- Receive any incoming customer service calls
- Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
- Monitor drivers throughout the day via the dispatch system
- Create the next day driver schedule ensuring customer needs are met
- Add new customer jobs and tickets to the computer system (TCR)
- Conduct job service checks for jobs that have been out for 30 days or more
- Complete a “final edit” of each job ensuring the ticket has all the required information for billing
- Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
- Perform other functions as necessary or as assigned
Benefits
- Benefits-eligible 1st of the month following hire.
- All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
- Company paid 50k in basic life insurance.
- Company paid LTD.
- Health Savings and Flex Spending Accounts Available
- 401(k)
- Paid Time Off & Paid Holidays
- AWP named one of America’s Greatest Workplaces 2023 for Diversity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
