Dispatch Manager

Nationwide Video•Wixom, MI

1d•$28 - $34•Hybrid

About The Position

This position is responsible for coordinating, scheduling, and managing Local Route Drivers in the pick-up and delivery of Nationwide gear in a safe, efficient, and timely manner. This position will report to the Director of Logistics.

Requirements

Excellent verbal and written communication skills
Strong organizational skills to prepare and assign routes
Strong leadership skills to ensure drivers’ compliance with direction and assignments
Basic understanding of geographical areas and mapping programs to facilitate efficient routing
Proficient with or able to quickly learn dispatch and recordkeeping systems
Ability to work at a fast pace under pressure
Thorough understanding of the shipping and logistics industry
Broad telephone and email handling and response etiquette
Broad time management skills
Basic web research & information management skills
Basic Microsoft Office skills (Excel, PowerPoint, Outlook, Word)
Minimum of 2-3 years of experience performing dispatching responsibilities
Minimum of 2-3 years of experience in a Logistics and Fulfillment related environment
High School Diploma or equivalent

Nice To Haves

3+ years of experience performing dispatching responsibilities
3+ years of experience in a Logistics and Fulfillment related environment
Associate’s degree in Logistics, Transportation, or industry-related Certification

Responsibilities

Schedule and supervise drivers on shipments by working with clients, customer service, and logistics to set appointments that meet the client's needs while accommodating the driver's schedule.
Provide drivers with necessary documents, contacts, or delivery information to complete their pickups or deliveries.
Follow up with drivers to ensure necessary shipment documents are completed, specific shipment related information collected, and transfer shipments are processed by the warehouse.
Be the driver's main point of contact for any questions/issues regarding shipments or Nationwide in general.
Collect any driver feedback and work with appropriate parties to resolve any issues or conflicts that may arise.
Monitors Driver’s working hours to ensure compliance with federal and state laws and regulations.
Oversees maintenance and repair schedules for all vehicles.
Responsible for driver-related reporting requests such as tracking costs, safety checks, driver logs, etc.
Provide additional support to Logistics as needed.
Responsibility for any Ad hoc projects as initiated by the Director of Logistics
Enforcing company Handbook, policies, and procedures.
Interviewing and hiring personnel.
Training new employees.
Planning, assigning and directing work.
Establishing goals to align with overall business objectives.
Appraising employee performance and providing feedback.
Rewarding and disciplining employees.
Address inter and intra-departmental complaints and resolve problems.