Dispatch Lead 2nd & 3rd Split Shift (Birmingham Dispatch)

Security Engineers•Birmingham, AL

11d•Onsite

About The Position

Security Engineers is a respected provider of contract security services, operating across multiple States. With our headquarters in Alabama and strategically located Branch Offices throughout our operational footprint, our company is currently experiencing an unprecedented expansion, opening exciting prospects for both the organization and our valued employees. At the core of Security Engineers, we have a team of trained and professional Security Officers who serve as the backbone of our operations. We take great pride in setting a benchmark that others aspire to when it comes to our uniformed Officers. Not only do our Officers make a positive impact on the community, but they also build lasting relationships that endure over time. As Security Engineers continues to grow, we actively seek individuals who are interested in pursuing a rewarding career in the private security industry. We provide a wide range of work opportunities and are committed to accommodating your availability, whether you are seeking full-time or part-time positions. Security Engineers offers competitive wages and benefits. Security Engineers offers Paid Training at the State Minimum Wage.

Requirements

Candidates must be able to work in a fast-paced environment.
Interact with 1100+ security officers.
Skilled in providing leadership and direction to a staff of six or more people.
Typing skills (minimum of 25 WPM).
Email composition proficiency.
Proficiency with Microsoft Excel.
Strong organizational skills.
Strong communication skills for managing calls and working with staff and clients.
Professional voice.
Experience managing people.
Must read, write, and speak English.
High degree of emotional self-control.
High moral character and integrity.
Must have strong verbal, problem-solving, and follow-up skills; and the ability to coordinate and perform several tasks simultaneously.
A highly organized and detail-oriented professional who can work independently.
A strong and clear writer, able to quickly and articulately prepare clear and appropriate correspondence and reports.
Excellent computer skills.
Knowledgeable in MS Word, and Excel, with the ability to learn programs quickly.
Must be a team player - work well with others; understands the role each person plays in the organization and is trustworthy and reliable.

Nice To Haves

2+ years in a supervisor or management role, preferred.
Knowledge of scheduling systems is important but can be learned on the job.

Responsibilities

Overseeing the daily operations of the dispatch team, ensuring the efficient and timely coordination of SEI scheduling processes.
Managing dispatch staff.
Optimizing dispatch procedures.
Maintaining effective communication with SEI clients and other stakeholders.
Training new dispatchers on how to effectively use the company’s monitoring and shift scheduling tools, including basic procedural guidelines.
Explaining specific situations or special requirements related to each client and shift, enabling the assigned officer to fulfill their responsibilities effectively after being assigned.
Working with people in stressful situations and capable of handling more challenging tasks, including staying calm and helping to calm others while resolving any issues that arise.
Comfortable working in a fast-paced environment, managing multiple schedules, and prioritizing several tasks simultaneously.
Monitors and operates the Closed-Circuit Television (CCTV) System during assigned work shifts.
Tracks the activity of patrol officers using GPS software.