Dispatch Coordinator

Mid-City Scrap, LLC.•Westport, MA

13h•$22 - $28•Onsite

About The Position

The Dispatch Coordinator is responsible for planning, coordinating, and optimizing daily transportation and logistics operations within a fast-paced scrap metal recycling facility. This role works closely with sales, scale operators, and drivers to ensure efficient routing, timely pickups, and high levels of customer satisfaction. The ideal candidate is highly organized, detail-oriented, and skilled in problem-solving and communication.

Requirements

2+ years of dispatch, logistics, or transportation coordination experience
Strong organizational and multitasking skills in a fast-paced environment
Excellent communication skills (verbal and written)
Proficiency in Microsoft Office; experience with dispatch or routing software preferred
Ability to work under pressure and adapt to changing priorities
Knowledge of DOT regulations and driver scheduling practices

Responsibilities

Coordinate daily dispatch operations for roll-off, lugger, container, and/or tractor-trailer routes
Develop and adjust driver schedules to maximize efficiency and meet customer needs
Monitor route progress and proactively troubleshoot delays, breakdowns, and service issues
Optimize routing to reduce fuel costs, improve turnaround times, and increase load capacity
Provide timely updates to internal teams regarding delays, issues, or service changes
Respond to customer requests, service changes, and urgent pickup needs
Serve as a back up scale operator, including Saturdays as needed.
Ensure high levels of customer satisfaction through responsiveness and problem resolution
Quickly identify and resolve scheduling conflicts, equipment issues, and route inefficiencies
Respond to real-time operational challenges, such as traffic delays, equipment downtime, or staffing gaps