Dispatch Coordinator

Ruan Transportation Management Systems•Fort Wayne, IN

9d•Onsite

About The Position

This Dispatch Coordinator position works on-site in Fort Wayne, IN. The schedule is Monday - Friday, with hours from 11 PM to 8 AM. The role involves coordinating the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. This includes assigning workload to available drivers, monitoring product movements, and resolving delivery and scheduling issues. The position requires the proper use of Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Requirements

High school diploma/GED or equivalent work experience.
1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.
Excellent written and verbal communication skills.
Knowledge of DOT rules and regulations required.
Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Responsibilities

Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.
Ensure efficient utilization of drivers and equipment.
Direct and schedule drivers' work.
Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency.
Regularly monitor driver activities and performance.
Identify and resolve daily service and scheduling issues.
Inform and escalate service issues to management as appropriate.
Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
Monitor drivers' hours of service to prevent DOT violations.
Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items.
Responsible to update driver and dispatch information into dispatch system real time.
Monitor and promote safety in all areas of dispatch.