Dispatch Coordinator

Retail Technology Group Inc•Moore, OK

2d•$13 - $15•Onsite

About The Position

Dispatch Coordinators are responsible for all aspects of processing and assigning work orders to technicians in the field. Dispatch Coordinators provide support for field technicians and are responsible for managing and updating open work orders, and relay information accurately to Field Technicians and Field Managers.

Requirements

Minimum two years of experience with Call Center.
Proficiency using Microsoft products.
Time management skills.
Ability to perform well under pressure in a fast-paced environment.

Nice To Haves

Professional phone skills.
Outgoing personality; high energy; flexible.
Positive attitude and desire to work hard while having fun on a team.

Responsibilities

Process and assign work orders to technicians in the field.
Provide support for field technicians.
Manage and update open work orders.
Relay information accurately to Field Technicians and Field Managers.
Access multiple software platforms to locate qualified technicians for onsite tech support.
Communicate status and changes to customers and managers.
Act as the primary escalation point for dispatch related issues.
Manage field tech ETAs.
Ensure all issues are resolved and resolution notes are comprehensive.
Coordinate return visits for incomplete jobs.
Submit part orders and ensure work orders are updated to reflect orders.
Manage incoming calls from techs and customers.
Ensure cubicle and personal space is organized and clean.
Monitor Dispatch wall boards and report unresolved issues to Dispatch Leads.