Dispatch Associate

Bright Event Rentals • Grand Prarie, TX

2d

About The Position

The Dispatch Associate keeps deliveries on track by routing jobs, supporting drivers and crews throughout the day, and addressing concerns as they arise. Using GPS and routing software, the role plans routes that meet client needs, safety policies, and efficiency goals, and communicates with drivers and crews to help ensure equipment arrives at the correct location on time. The Dispatch Associate also supports clients and the sales team with inquiries, serving as a key link between the field and the office.

The role works closely with drivers and the operations team to organize daily work, manage established routes alongside last-minute requests, and resolve delivery issues. It requires clear, timely communication, customer service, problem-solving, and the ability to work accurately and efficiently in a fast-paced environment. Open availability is required to meet business demands, including weekends and overtime as needed.

Requirements

• Ability to work in a fast-paced environment and perform accurately and efficiently under pressure.
• Strong problem-solving, multitasking, and time-management skills.
• Strong working knowledge of GPS software applications and ability to learn multiple GPS and routing platforms.
• Excellent customer service, verbal communication, and written communication skills; comfort working with diverse personalities.
• Familiarity with Microsoft Office.
• Open availability to meet business demands, including weekends and overtime as needed.
• Valid driver's license and driving record that meets company and insurance standards.
• Ability to pass a background check and submit to a drug test.
• Ability to frequently sit, stand, and walk, and frequently perform repetitive motion such as typing and data entry and use vision to monitor screens.

Nice To Haves

• Event rental industry experience.
• Prior dispatching experience.
• Bilingual skills to communicate with clients and team members.

Responsibilities

• Plan, organize, and manage the work of drivers and the operations team to meet company and safety requirements.
• Assist with planning routes for jobs and crews using GPS software, taking client needs, safety policies, and efficiency into account.
• Respond promptly to emails, calls, and requests.
• Communicate directly with clients in time-sensitive situations and support the sales team with inquiries.
• Communicate urgent requests to drivers and crews and help resolve delivery issues with drivers and clients.
• Handle last-minute requests alongside the day's established routes.
• Explain the proper use of equipment to team members and clients.
• Build professional relationships with drivers and lead by example with energy, commitment, and dependability.

Benefits

• Competitive pay.
• Paid time off and company holidays.
• Comprehensive benefits package.
• Medical, dental, and vision insurance.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability.
• Telehealth and wellness programs.
• Flexible Spending Accounts (FSAs).
• Employee Assistance Program.
• 401(k) with employer matching.
• Development, training, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed