Dispatch Associate (3rd Shift)

Boys Town • Omaha, NE

7d • Onsite

About The Position

As a Dispatch Associate, you have the opportunity to bring forward your passion of helping other people. You are often the backbone of Boys Town's success when it comes to ensuring our operations are running successfully and smoothly. No matter the role you play at Boys Town, you contribute to helping us change the future of America's youth.

Requirements

• High school diploma or equivalent required.
• Minimum of 6 months of experience required.
• Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Computer skills in Microsoft Office and the ability to type accurately and proficiently at a high rate of speed.
• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
• High level of professionalism, customer service, and interpersonal skills.

Nice To Haves

• Experience in call center or customer service-related environment preferred.

Responsibilities

• Provides a variety of administrative and operational support.
• Determines nature and urgency of calls, alarms and other activities that are directed to the department and responds according to appropriate policy and procedure.
• Refers or transfers caller to appropriate person or service in a timely manner and communicates relevant information to consumer regarding services, products, and other information.
• Informs supervisor and other appropriate staff of consumer related issues or concerns.
• Dispatches the Campus Resource Officers (CROs) to all alarms and other calls for service in the village.
• Properly documents all calls and response in provided system.
• Monitors the Boys Town Village CRO radio system and assists the CRO as requested.
• Monitors the Douglas County, Nebraska 911 system for Fire and Rescue calls in the Boys Town Village.
• Dispatches CROs to the vicinity of emergency calls as appropriate.
• Tracks outstanding CRO calls for service and dispatched personnel.
• Monitors all surveillance, access control, fire alarm and radio systems at Boys Town facilities across the nation.
• Efficiently review protocols and make decisions in response to alarms at BT facilities nationwide.
• Responds to incoming alarms and/or notifications in an expedient and professional manner.
• Accurately and thoroughly follows appropriate procedures for each alarm or notification type including required documentation and follow up.
• Contacts the appropriate authorities and responsible parties in response to specific alarm notifications.
• Monitors surveillance systems and voice communications via telephone hard line and radio.
• Dispatch Associates will be familiar with surveillance protocols and operation, locating relevant cameras and observing activity in emergency situations then communicating observations to security personnel or 911 operators.
• Receives and appropriately triages after hours hospital, clinic, and doctor line calls from medical patients of the Boys Town National Research Hospital and clinics.
• Follow appropriate response procedures particular to each specialty clinic and doctor according to their preference.
• Monitors safety system timers initiated by Boys Town In-Home Family Service (BTIHFS) personnel nationwide.
• Expired timers require Dispatch Associates to contact appropriate personnel, supervisors, or authorities to assist BT IHFS personnel working in the field in a safety emergency.
• Receives and disseminate emergency calls at Boys Town Village for maintenance of facilities, appliances, plumbing, electrical, grounds or environmental services.

Benefits

• Reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location for employees and their dependents enrolled in medical benefits.
• Low to zero-dollar co-pays on certain maintenance drugs.
• No cost mental health visits to an in-network provider.
• Generous match on their 401K or 401K Roth account.
• Tuition reimbursement.
• Parenting resources from experts.
• Professional development opportunities within the organization.
• Free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED