Dispatch and Communications Specialist (Multiple Positions)
About The Position
The Oregon Department of Transportation is seeking a Dispatch and Communications Specialist to play an important role in keeping Oregon roadways safe. In this role, you will quickly assess and communicate information about traffic hazards, weather events, incidents and other emergencies. Your decision-making skills will help keep our field crews safe and improve safety and mobility for Oregon travelers. The department provides a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. They encourage people from all backgrounds and abilities to apply for their positions.
Requirements
- Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
- One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
- Must be able to complete a “Test Genius” test, which will test skills including typing, map reading, memory recall and data entry.
- Must become LEDS certified and maintain current certification within 90 days of hire.
Nice To Haves
- Proven ability to communicate effectively with diverse individuals and groups, including fire personnel, law enforcement, towing companies and members of the public.
- Proven ability to work effectively in a fast-paced, team-oriented environment while adapting to changing priorities and demands.
- Demonstrated ability to manage multiple assignments while maintaining productivity and professionalism in an environment with frequent interruptions.
- Demonstrated ability to perform repetitive data entry tasks with a high degree of accuracy, attention to detail and consistency.
- Demonstrated ability to operate computers and efficiently navigate a variety of computer systems, applications, programs and software.
Responsibilities
- Monitor transportation system conditions, radio communications and weather conditions using software and equipment.
- Monitor and answer a variety of technical equipment including a multiline phone system and a multichannel radio system.
- Implement incident and weather related response plans.
- Coordinate with other agency dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System.
- Receive, input and notify crews about maintenance or repairs.
- Implement detour routes including dispatching staff and equipment.
- Monitor and test device status and the operation of backup systems.
- Review and stay up to date on statewide and regional standard operating guidelines, emergency operations plans and transportation operations center systems.
- Handle multiple conflicting priorities that sometimes involve life threatening situations and communicating with the public often under confusing or crisis conditions.
- Must be able to pass an initial and maintain annual CJIS/OSP background checks for LEDS operation.
Benefits
- Work/life balance
- 11 paid holidays a year
- Flexible work schedules
- Paid leave
- Comprehensive and equitable base salary offer within the listed range.
- Public Service Loan Forgiveness opportunity!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
