Dispatch Analyst

Suntory • Cary, NC

8d • Hybrid

About The Position

Pepsi Bottling Ventures is seeking a Dispatch Analyst to join their team. Pepsi Bottling Ventures is the nation’s largest private bottler and distributor of Pepsi beverages, operating in NC, SC, MD, & DE. They are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan over 125 years ago, known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. Pepsi Bottling Ventures represents Suntory’s non-alcoholic beverage industry in the United States and has an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond. They make, sell, and distribute PepsiCo and other beverages, doing business in five states and selling PepsiCo beverages to most of the market in their geographic regions. They also develop their own line of beverages, producing and distributing a growing product line nationally. Pepsi Bottling Ventures believes in dreaming big and boldly pursuing dreams, growing for good, and giving back to society. They innovate to create new beverages, like their Nature’s Twist refreshing lemonade line, and continuously expand their beverage portfolio. They value integrity, teamwork, accountability, adaptability, and communication in all they do and expect from all team members.

Requirements

• Bachelor’s degree in business analytics, computer science, or related field.
• Two (2) or more years of data analytics experience required.
• Dispatching, routing, or transportation operations experience.
• Strong understanding of delivery operations, DOT/HOS, and driver workflows.
• Ability to make quick decisions in a dynamic, time-sensitive environment.
• Strong communication and organization skills.
• Enjoys solving problems.
• Has a continuous improvement mindset.

Nice To Haves

• Hands-on experience with ORTEC routing and optimization software preferred.

Responsibilities

• Build, optimize, and publish daily delivery routes using ORTEC based on volume, customer requirements, driver hours, equipment availability, and service windows.
• Manage master data of outlets in assigned areas.
• Validate route efficiency, miles, stops per hour, and time window compliance with planned standards.
• Dispatch drivers daily and provide clear route, stop, and service expectations.
• Collaborate with sales and distribution to meet/exceed customer delivery expectations.
• Serve as first point of contact for regions during the day.
• Ensure compliance with DOT Hours of Service planning, company safety policies, and customer delivery requirements, master data settings.
• Escalate safety, service, or master data issues appropriately.
• Partner with warehouse, sales, and customer service teams to align load readiness and delivery priorities.
• Communicate service delays or exceptions to internal stakeholders.
• Support contingency planning during weather events or operational disruptions.
• Review daily performance metrics (time window compliance, route adherence, utilization, miles, Plan vs Actual).
• Identify routing improvement opportunities within ORTEC (zone design, stop sequencing, load balancing).
• Support ongoing optimization and system parameter improvements.

Benefits

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Saving and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level