Dispatch Administrative Assistant

MAIL SERVICES LLC•Bismarck, ND

19d•Onsite

About The Position

The Dispatch Administrative Assistant supports daily courier operations by answering calls, dispatching couriers to pickup and delivery locations, and performing a variety of clerical and administrative tasks. To be successful in this role, the Dispatch Administrative Assistant should be organized, efficient, and focused on providing excellent customer service.

Requirements

High school diploma or equivalent required
Must enjoy working with clients via the phone.
Strong analytical, organizational, and time management skills.
Ability to provide excellent team working, motivational, interpersonal, communication, and customer service skills.
Ability to multitask and quickly switch focus.
Computer literacy, IT skills, and typing skills required.
Documentation of eligibility to be employed and work in the United States.

Nice To Haves

Experience in administration and high-volume office work preferred
Proficiency in Microsoft Excel is preferred.

Responsibilities

Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct or escort him or her to the appropriate location.
Answer the company's main phone line, screen calls when necessary, and transfer calls to the appropriate person.
Answer requests for courier service, gather pickup or delivery location and other necessary details, and dispatch couriers to the appropriate locations.
Communicate updates or changes to couriers and maintain records of courier requests and assignments.
Compiling a daily list of sales leads and delegating them to sales team associates.
Responding and answering customer inquiries, questions, and/or complaints.
Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
Performing data entry duties in regard to metrics and other key information.
Maintaining an organized and accessible filing system administrative professionals.
Preform any other duties assigned.