Dispatch Account Executive - Inbound

Infinity•Cedar Rapids, IA

13d•Onsite

About The Position

At Infinity, we create Life-Changing Experiences for both our employees and our customers. We are recognized as a Top Workplace and one of the Coolest Places to Work. We have built a culture that’s collaborative, inclusive, and dedicated to growth, offering opportunities to grow, thrive, and perform at your best. We are looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Requirements

Type 25+ WPM with accuracy.
Strong verbal and written communication, with the ability to show empathy and stay composed.
Service-oriented mindset with a genuine passion for helping people in urgent situations.
Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
Comfort using CRM, mapping tools (Google Maps), and dispatch software.
Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.
High School Diploma or equivalent preferred.
6+ months of customer service experience

Responsibilities

Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
Coordinate roadside help – dispatch service providers quickly and accurately.
Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.