Discharge Planning Assistant-Coordination of Care, Full Time Days

Cape Fear Valley Health

23h•Onsite

About The Position

Provides a broad range of support to team members in their efforts to transfer/discharge patients to an appropriate alternate care setting. Provides clerical support to help transition patients to other facilities or agencies. Initiates follow-up phone calls to patients/caregivers as directed. Actively participates in daily unit based interdisciplinary rounds. Adheres to patient experience initiatives and champions customer service excellence. Works collaboratively to ensure patient needs are met and care delivery is coordinated across the continuum at the appropriate level of care.

Requirements

High school graduate or equivalent required
1 year of experience in Acute Care preferred
Must have medical insurance billing experience to be considered.
Hospital experience is a plus.
Proficiency in reading, writing, and speaking the English language
Knowledge of medical terminology preferred
Excellent interpersonal communication and negotiation skills
Ability to communicate effectively and work with people of all social, economic and cultural background
Self-motivated, assertive and persuasive in interactions with customers, peers, management and core staff served
Proven written, telephonic and electronic communication skills
Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components
Proficiency with various computer programs, including Microsoft Office, Midas, ProviderLink, ValleyLink, eHIM, and SMS
Ability to demonstrate respect and team building
Flexible, open-minded and adaptable to change
Ability to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed Joint Commission standards and State mandates as they apply to the department operations
Some light carrying and lifting may be required
Occasional walking may be required to access all areas of the Medical Center
Ability to effectively communicate orally to patients, family members, personnel and physicians
Near visual acuity to proofread hand or typewritten materials
Manual ability to use telephones and computer keyboard

Nice To Haves

1 year of experience in Acute Care preferred
Hospital experience is a plus.
Knowledge of medical terminology preferred

Responsibilities

Assigns anticipated day of discharge for patients within 24 hours of admission utilizing DRG spreadsheet
Assists with making follow-up appointments and coordinate assignment of primary care provider for patients who are unassigned
Delivers Important Message from Medicare to patients, explains content and responds to questions
Coordinates activities to progress the patient through the healthcare continuum as directed by RN or SW Case Manager
Anticipates and proactively works to prevent delays and barriers to care delivery
Documents intervention(s) as needed in medical record according to facility requirements, licensure and regulatory guidelines
Provides information, education to patient/family on community resources and options for post-acute care appropriate to the age of the patient served
Carries out discharge planning placements under the direct supervision of the RN or SW Case Manager
Understands placement intricacies and interpret requirements from state, local and federal agencies
Promotes positive customer service and service orientation in the performance of position duties and responsibilities and interactions with patients, hospital staff and visitors
Serves as preceptor for newly hired Discharge Planning Assistants as requested by Education Coordinator.
Other duties as assigned