Discharge Coordinator

FCT • Oakville, ON

36d • Hybrid

About The Position

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. Process request for Discharges in multiple Provinces using various FCT and web-based platforms within the established SLA. Review, interpret and ensure Discharge is completely correctly and registered as per Provincial Requirements. Respond to communications via multiple mediums in compliance with corporate policies and procedures and aligned with FCT’s values and our Customer Centricity model.

Requirements

• Law Clerk, Real Estate or Mortgage experience is required (1-3 Years Related Experience)
• Excellent communication, organization and time management skill
• Detail oriented and proven ability to multi-task in a fast-paced environment.
• Team player who can work with minimal supervision
• Strong customer service skills with a focus on building relationships

Responsibilities

• Carry out the administration of department programs and services, including document preparation, document registration and response to customer inquiries within established timeframes.
• Read and understand search of title from multiple provinces
• Resolution of file deficiencies or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required
• Action internal reporting within established deadlines
• Accountable to maintain current knowledge on all corporate and lender policies and procedures and apply as applicable.

Benefits

• Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees