Discharge Coordinator

Medical Service Company•Cleveland, OH

3d•Hybrid

About The Position

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team!

Requirements

Graduate of an accredited high school or GED equivalent.
One year (minimum) of progressively responsible medical customer service experience.
Excellent skill sets in communication, customer relations, and computer aptitude.
Detail oriented with excellent interpersonal and organizational skills (a TEAM player).

Nice To Haves

Knowledge and understanding of intake implications of industry change, including but not limited to payor requirements and guidelines that drive approvals for Durable Medical Equipment preferred

Responsibilities

Acts as the dedicated point of contact to designated referrals.
Manages electronic referrals received, ensuring timely responses and that all required information and documentation are obtained to facilitate accurate and efficient referral processing.
Responds to questions posed by Case Managers and referral sources related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff.
Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems via inbound and outbound phone calls.
Markets our services to the Case Managers and other potential referral sources within the designated facility.
Other duties as assigned.