Discharge Coordinator - Central DuPage Hospital

Duly Health and Care • Winfield, IL

2d • $21 - $31 • Onsite

About The Position

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Requirements

• Foundational knowledge of care coordination workflows, medical terminology, and proficiency with clinical systems.
• Strong communication, partnership, and problem-solving skills are essential.
• Knowledge of medical terminology and healthcare office operations.
• Strong customer service and communication skills.
• Strong decision making and problem-solving abilities.
• Ability to foster teamwork and promote a positive, inclusive environment.
• Change management and workflow improvement skills.
• Proficiency in computer systems and clinical applications.
• Ability to work independently.
• Professionalism, accountability, and reliability.

Nice To Haves

• Courses in medical terminology or healthcare office management are preferred.

Responsibilities

• Provides on-site support to patients and hospitalists to facilitate transitions from the hospital to the appropriate next level of care.
• Educates patients on the importance of discharge follow up and ensures they receive necessary information for their appointment
• Coordinates communication between hospitalists, patients, and relevant service providers to support smooth care transitions.
• Maintains accurate logs and documentation related to patient scheduling, outreach activities, follow-up status, and transition-of-care metrics.
• Tracks and reports key transition-of-care indicators in alignment with departmental guidelines.
• Escalates patient scheduling barriers or concerns to supervisors in a timely manner.
• Prepares, organizes, and maintains handouts, forms, and materials necessary for discharge and follow-up workflows.
• Supports hospitalist workflow by ensuring timely responses to messages, updates to logs, shared documents, and tracking tools.
• Performs administrative duties including faxing, document preparation and record maintenance and data entry related to patient transitions.
• Upholds organizational values of Respect, Integrity, Stewardship, and Excellence.
• Maintains strict confidentiality of patient and employee information in accordance with HIPAA and organizational policies.
• Performs additional duties and project work as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED