Disaster Recovery Technician

Paul Davis Restoration of Suburban Maryland/DC•Montgomery Village, MD

3d•$22 - $24•Onsite

About The Position

This is a full-time, hands-on field position in the property damage restoration industry. Our teams help property owners recover from emergencies like fires, floods, and storms. We offer on-the-job training, making it an excellent opportunity to build a long-term career.

Requirements

Knowledge of technology (iPhone, iPad, computer)
Customer Service Skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, Moisture Mapper, and additional systems as requested
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently and / or with a team
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to operate a company vehicle safely
Maintain a level of confidentiality
Constantly move about job sites; stairs, walkways, roofs, crawl spaces
Occasionally requires a ladder to complete jobs
Must be able to communicate and converse with customers over the phone and face to face
Frequently will lift up to 60lbs
Ability to safely operate a company vehicle

Nice To Haves

High School Diploma or GED
Customer Service experience
1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Responsibilities

Promptly respond to property-damaging events, prioritizing safety, structural preservation, and customer care.
Survey damage, conduct moisture inspections, and thoroughly record and evaluate the condition of the property and its contents.
Inventory, photograph, pack, transport, clean, and restore customers’ personal belongings, including furniture, clothing, textiles, and other household contents. Handle all items with care and follow established procedures and industry standards throughout the packing, cleaning, restoration, and return process.
Set up specialized drying equipment, perform demolition of damaged structural components using hand or power tools, and apply water mitigation and mold remediation techniques.
Use software or operating systems (like DASH and Contents Tracker) to record data, take photographs of the job site, and manage daily job notes.
Interact directly with affected homeowners, answering questions and ensuring they feel supported during a stressful time.