Disaster Recovery Lead

Bright Harbor•Austin, TX

21h

About The Position

Bright Harbor is hiring a Disaster Recovery Lead to lead on-the-ground deployments of its disaster recovery platform for government partners. When a disaster affects a partner community, this person deploys to impacted areas, embeds with state and local response teams, and owns the platform rollout from the Emergency Operations Center to the community. The role ensures the platform is operating, users are trained and confident, and survivors can get help quickly. The work combines project management, client relationship ownership, and field operations. The Lead forms a deployment team for each disaster and guides Bright Harbor staff, client staff, contractors, and local personnel without necessarily having formal authority over them. They create and drive the deployment plan, align stakeholders, and keep work moving as conditions change. The role requires 30% or more travel, often on short notice and sometimes for weeks at a time. Deployment periods can be intense and conditions may be uncomfortable. Austin is preferred, but remote candidates may be considered. Bright Harbor is a mission-driven company focused on helping disaster survivors and communities recover.

Requirements

5 to 8 years of experience in project management or operations, with a record of delivering complex work.
Experience leading in high-stakes operating environments such as emergency management, incident response, or military operations.
Ability to remain calm, build a plan, and lead people through chaos.
Experience developed under real pressure; examples may include management consulting, military leadership, disaster or emergency response, or another high-stakes environment.
Strong project management skills, including planning, managing details, and driving outcomes under pressure.
Ability to manage and align senior stakeholders and earn trust through competence and composure.
Relentless hustle, sharp judgment, and the ability to figure out what needs to be done and make it happen.
Willingness and ability to travel 30% or more, often on short notice and sometimes for weeks at a time.
Genuine care for the mission and desire to make a meaningful impact.

Nice To Haves

Experience in disaster response, professional emergency management, disaster recovery, or volunteer response.
Austin location is preferred; remote candidates may be considered.

Responsibilities

Deploy to disaster sites on short notice and lead the on-the-ground rollout of Bright Harbor for government partners.
Embed in Emergency Operations Centers and affected communities as the trusted Bright Harbor representative for the client.
Build and own deployment project plans, including scope, timeline, milestones, and accountability.
Form a deployment team for each disaster and lead its work on the ground without formal authority.
Train emergency managers, case managers, and government staff to use the platform confidently.
Own the client relationship in the field and keep senior stakeholders aligned and confident under pressure.
Coordinate Bright Harbor teams, client staff, contractors, and local personnel.
Communicate observations from the field to product and operations teams to improve the platform.
Keep deployments organized and moving as circumstances change.