Disaster Recovery Center Liaison

CDR Companies • Palm Beach, FL

3d

About The Position

The Disaster Recovery Center Liaison coordinates disaster relief efforts at designated Disaster Recovery Centers (DRCs), serving as a primary contact among local, state, and federal agencies and helping survivors obtain timely, accurate information about disaster assistance programs. The role facilitates communication, monitors center operations, and responds to concerns from staff and the public.

Work assignments may vary by project needs and may involve working at a DRC or conducting community outreach through neighborhood canvassing. Field assignments may require travel throughout affected communities, moving between residential areas, and interacting with residents outdoors. Employees should be prepared to work in either a DRC or field-based environment. Local hires are preferred.

Requirements

• Experience in disaster recovery, emergency management, case management, or a related field.
• Knowledge of FEMA disaster assistance programs, state and local emergency management protocols, and community recovery resources.
• Strong interpersonal and communication skills, including the ability to interact effectively with diverse populations.
• Ability to work under pressure in a fast-paced, high-stress environment.
• Experience working with government agencies, nonprofit organizations, or community-based groups in disaster response and recovery.
• Ability to travel and work extended hours, including weekends, as needed during disaster response operations.
• Must be able to work in the United States.

Nice To Haves

• Local hire preferred.

Responsibilities

• Serve as the primary liaison between emergency management agencies, government officials, nonprofit organizations, and disaster survivors at the DRC.
• Provide guidance on Individual Assistance (IA), Public Assistance (PA), and other federal, state, and local disaster relief programs.
• Help coordinate on-site resources to support disaster survivors effectively and efficiently.
• Monitor daily DRC operations, ensure compliance with established protocols, and address operational challenges.
• Support case management by guiding survivors through applications for FEMA assistance, Small Business Administration (SBA) loans, and other recovery programs.
• Gather and report data about survivor needs, service gaps, and DRC effectiveness.
• Collaborate with local officials and community partners to improve outreach and survivor engagement.
• Respond to survivors’ concerns, complaints, and questions, escalating issues to appropriate agencies when necessary.
• Maintain records of interactions, reports, and correspondence for documentation and auditing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed