Disaster Recovery Center Liaison

CDR Companies • Palm Beach, FL

15h

About The Position

The Disaster Recovery Center Liaison coordinates disaster relief efforts at designated Disaster Recovery Centers (DRCs) and serves as a primary point of contact among local, state, and federal agencies so survivors receive timely and accurate information about disaster assistance programs. The role facilitates communication, monitors center operations, and addresses concerns from staff and the public.

Assignments may vary according to project needs and may involve working at a DRC or conducting community outreach through neighborhood canvassing. Field assignments may require travel throughout affected communities, movement between residential areas, and interaction with residents in outdoor environments. Employees should be prepared to work in either a DRC or field-based setting, depending on operational needs. Local hires are preferred.

Requirements

• Experience in disaster recovery, emergency management, case management, or a related field.
• Knowledge of FEMA disaster assistance programs, state and local emergency management protocols, and community recovery resources.
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse populations.
• Ability to work under pressure in a fast-paced, high-stress environment.
• Experience working with government agencies, nonprofit organizations, or community-based groups in disaster response and recovery efforts.
• Ability to travel and work extended hours, including weekends, as needed during disaster response operations.
• Must be able to work in the United States.

Nice To Haves

• Local hires preferred.

Responsibilities

• Act as the primary liaison among emergency management agencies, government officials, nonprofit organizations, and disaster survivors at the DRC.
• Provide guidance on disaster assistance programs, including Individual Assistance (IA), Public Assistance (PA), and other federal, state, and local relief efforts.
• Assist in coordinating on-site resources to support disaster survivors effectively and efficiently.
• Monitor daily DRC operations, ensure compliance with established protocols, and address operational challenges.
• Support case management by guiding survivors through applications for FEMA assistance, Small Business Administration (SBA) loans, and other recovery programs.
• Gather and report data on survivor needs, service gaps, and DRC effectiveness to improve disaster response efforts.
• Collaborate with local officials and community partners to enhance outreach and survivor engagement.
• Address survivor concerns, complaints, and questions, escalating issues to appropriate agencies as needed.
• Maintain records of interactions, reports, and correspondence for documentation and auditing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed