Disability Support Specialist / Office Specialist 2

Southern Oregon University•Ashland, OR

4d•Onsite

About The Position

The Disability Resources office collaborates with the university community to increase awareness, remove barriers, and promote an inclusive environment for students with disabilities. The Disability Support Specialist will provide administrative support for all aspects of exam and classroom support, including exam accommodation services, coordination of lecture note-taking services, collaboration with Facilities Maintenance and Planning to place accessible classroom furniture for individual students, and assist with representing the department during registration and orientation and preview days. The position draws on a skill set that comprises database operations, nuanced interpersonal communication, policy implementation, student development, and ability to provide effective consumer service and support in a fast-paced environment with occasional high stress. This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus and in certain non-campus buildings owned or controlled (leased) by the University.

Requirements

Two years of general clerical experience.
One year of which included typing, word processing, or other experience generating documents; OR An Associate's degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
Must be able to legally work in the United States without visa sponsorship.
Must possess and maintain a current, valid Driver License: No
Must be able to successfully pass a pre-employment background check.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs.
May be called back periodically to perform work as needed on an emergency basis.

Nice To Haves

Bachelor's degree in human service, social sciences, communication, education, or related field.
Experience with student services in a post-secondary setting.
Experience in the provision of testing accommodations and its associated technology.
Knowledge of the applicable policies and procedures governing areas related to the responsibilities of the job.
Demonstrated experience with disability accommodation administration databases, such as Accessible Information Management

Responsibilities

Administration of accommodated exams for Southern Oregon University at the Ashland campus, and for distance education students.
Uses independent judgment and action in explaining testing procedures to students and faculty, serving as liaison between them as needed, and organizing and scheduling testing times and dates.
Serves as proctor for exams and maintains test security and integrity.
Ensures availability of any required assistive technology for accommodated exams.
Trains, schedules, and monitors readers, scribes, or proctors as needed for accommodated exams.
Answers inquiries from students, faculty, staff, and the public regarding Disability Resources and campus departments and programs.
Schedules appointments for appropriate Disability Resources staff.
Routes inquiries to appropriate personnel or departments.
Handles check-out and check-in of accommodation-related equipment with students.
Assists students in following procedures necessary to gain accommodations, including learning how to use the accommodation database.
Uses judgment in determining when student concerns are urgent and require immediate escalation to other staff.
Coordinates the administration of: notetaking accommodations via the designated platform; flexibility accommodation tracking and communication; implementation of seating and room accommodations as requested by students, in cooperation with facilities.
Assists with maintenance of Disability Resources website.
Maintains confidential records of student accommodations.
Supervises and directs student workers, ensuring adequate break/ lunch coverage and overseeing front office operations.