Disability Support Services Assistant.

Wake Technical Community College • Southern Wake Campus, NC

1d

About The Position

This position coordinates Disability Support Services (DSS) testing services and provides administrative support to DSS staff, faculty, and students. The role schedules and supports testing accommodations, helps ensure appropriate proctoring procedures, processes disability documentation, and communicates information about DSS services and testing procedures. It also provides general office and appointment-scheduling support and may cover multiple Wake Tech campuses.

Requirements

• High school diploma or equivalent.
• Two years of office-related experience and customer service experience.
• Intermediate skills with Microsoft Office products, particularly Microsoft Excel and Microsoft Word.
• Ability to maintain confidential information.
• Ability to multitask and provide excellent customer service.
• Good interpersonal skills and ability to work well with others.
• Ability to maintain accurate records and consistently meet deadlines.
• Good organizational skills.
• Ability to think critically.
• Ability to perform normal duties with minimal supervision.
• Excellent written and verbal communication skills.
• Ability and willingness to change duty station to cover multiple Wake Tech campuses.

Nice To Haves

• Associate's degree.

Responsibilities

• Schedules student testing accommodation appointments on behalf of test proctors.
• Provides guidance to test proctors on proctoring protocols and trains new test proctors.
• Receives and processes incoming disability documentation for students with disabilities.
• Prepares, updates, and submits Accommodation Notices to students, faculty, and staff.
• Answers phones, greets visitors, responds to general questions, and provides information about DSS services.
• Educates students and faculty regarding testing procedures.
• Collects, prepares, and delivers student tests to the DSS proctored setting and returns proctored tests to faculty.
• Schedules student and faculty appointments on behalf of DSS Coordinators.
• Documents initial interactions with students in a case management system.
• Assists with priority registration.
• Maintains an inventory of supplies.
• Serves as a back-up test proctor or scribe.
• Provides office administrative support to staff.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED