Disability Services Navigator

Pottawattamie County•Western Iowa Region, IA

1d•Remote

About The Position

The purpose of this position is to utilize the Science of Hope and person-centered planning to provide services such as HCBS System Navigation, Information and Assistance, Options Counseling, and Service Coordination of Long-Term Services and Supports. The role involves assisting individuals with disabilities in navigating systems, accessing resources, and developing plans to meet their needs. The position requires a strong understanding of federal and state assistance programs, excellent problem-solving skills, and the ability to work independently or as part of a team. Applicants must reside within reasonable proximity to Woodbury County, Iowa, and may be expected to travel outside these counties.

Requirements

Proficient in applying professional-level knowledge of federal and state assistance programs that support individuals with disabilities.
Flexible and adaptable, able to shift efficiently between diverse tasks without compromising effectiveness or composure.
Demonstrates strong computer literacy and comfort with relevant technology.
Skilled in critical thinking and problem solving, with a proven ability to assess situations and identify appropriate solutions.
Capable of working independently or collaboratively within a team setting.
Possesses the ability to negotiate, mediate, and resolve conflicts between opposing parties.
A bachelor’s degree with 30 semester hours or equivalent quarter hours in a human services field (including, but not limited to, psychology, social work, mental health counseling, marriage and family therapy, nursing, education, occupational therapy, and recreational therapy).
At least one year of experience in the delivery of services to individuals with disabilities.
A valid driver’s license, reliable transportation, and adequate liability insurance.

Responsibilities

Process requests for services by conducting intakes, completing applications, obtaining required eligibility documents, obtaining, or completing necessary assessments, social histories, and other necessary documentation for the determination of program eligibility.
Provide information regarding service options.
Draft requests for funding and monitor on-going funding needs and service authorizations.
Determine initial and continuing client eligibility, maintain records for accountability, and make appropriate closed loop referrals.
Assist clients in receiving services which have been identified in the planning process that maximize their ability for self-determination.
Assist in accessing resources or other local, state, or federal benefits identified for the client, family members, and/or providers.
Assist clients in completing paperwork.
Complete all required documentation in individual case files in the required timeframes.
Coordinate, implement, and monitor the Individual Service Plan for designated individuals.
Initiate the transfer of an individual to other services or terminate services when the client determines the current services are no longer required or desired.
Advocate for the client and facilitate the Interdisciplinary Team, as directed, in the development of the Individual Service Plan for clients.
Provide Information and Assistance.
Provide Options Counseling.
Provide HCBS Systems Navigation.
Participate in Medicaid Administrative Claiming including total time tracking.
Establish and maintain effective working relationships with clients, county, regional, and state employees, law enforcement, the judicial system, Service providers, and the public.
Participate in agency, provider, and state-wide committee meetings, as assigned, provide training on department related topics, and attend work-related meetings, conferences, educational and training opportunities, and seminars.