Remote Disability Specialist (Advocate)

Centauri Health Solutions

2d•$17 - $25•Remote

About The Position

Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care. Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications. Centauri Health Solutions | 100% Remote | Training and Equipment Provided What if your job was more than a job? What if it was a daily mission to bring clarity, compassion, and critical financial relief to those who need it most? At Centauri Health Solutions, we don’t just process applications; we serve as a lifeline. For many Medicaid members, a single phone call with our team can mean potentially receiving additional monthly cash benefits. We are looking for compassionate and detail-oriented individuals to join our team as Bilingual Disability Specialists. If you find deep satisfaction in solving complex problems and advocating for others, your mission starts here.

Requirements

2+ years in customer service.
Experience in social services, case management, disability/claims processing, using contact center software or working with government agencies is a strong plus.
Excellent interpersonal and communication skills with an ability to clearly influence and de-escalate situations when needed.
Patience, resilience, and the ability to remain positive and professional during challenging conversations.
Fluent in English and Spanish, possessing the ability to speak, read, and write both languages with ease.
Meticulously Detail-Oriented.
Goal-driven and willing to learn.
Highly proficient with Microsoft Suite and can navigate multiple platforms and screens smoothly while maintaining a warm conversation.
Can manage your time appropriately, juggle multiple tasks in a fast-paced environment, and thrive as part of a team.

Nice To Haves

Experience in social services, case management, disability/claims processing, using contact center software or working with government agencies is a strong plus.

Responsibilities

Serve as the main point of contact for health plan members, maintaining regular communication, answering questions, and clarifying complex information.
Manage positive, professional relationships with medical providers, the Social Security offices, and other government agencies to keep applications on track.
Gather, verify, and submit all necessary signed forms, medical records, and eligibility data, ensuring a complete and accurate application.
Thoughtfully manage accounts, anticipating requirements, and taking all appropriate actions to secure disability benefits until every method is exhausted.
Maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data.
Concurrently manage multiple software systems and databases to track member progress and documentation.