Disability Specialist (LTD)
About The Position
This position is a technical role which is a resource to the case management staff in long-term disability claims. The role involves coaching and mentoring Long-term Disability (LTD) case managers, inspiring a remote team to achieve their potential through candid feedback, and creatively tackling sophisticated claim issues. The specialist will establish and cultivate internal and external partnerships, foster a continuous improvement mindset with a focus on company values, and address critical issues immediately and thoroughly. Participation in various agile initiatives is also expected. The role includes developing and monitoring case management plans for disability claims by weighing multiple subjective variables, coaching and mentoring Disability Case Managers (utilizing and understanding data) to help drive outcomes, and handling contentious, complex claims (including all levels of appeals) and various projects. Monitoring service level agreements and participating in meetings with plan sponsors as required are also key responsibilities. The goal is to strengthen customer relationships.
Requirements
- Minimum 3 years of Disability Claims experience
- In-depth knowledge of disability practices, procedures, and group benefits
- In-depth knowledge of medical terminology/management/pharmacology
- Excellent presentation and interpersonal skills with the ability to interact with audiences
- Experience in technical training and development of staff
- Previous experience in organizing and facilitating project work
- Excellent verbal and written communication skills
- Excellent problem solving and analytical skills
- Strong organizational skills and very detail oriented
- Ability to meet demanding deadlines and work under pressure
- Strong interpersonal skills
- Proven team player
Nice To Haves
- A University degree in Health Sciences, or related experience is an asset
- HIAA/ICA/LOMA designation or enrollment is an asset
Responsibilities
- Coach and mentor Long-term Disability (LTD) case managers
- Inspire remote team to achieve their potential through candid feedback
- Creatively tackle sophisticated claim issues
- Establish and cultivate internal and external partnerships
- Foster a continuous improvement with focus on our values
- Address critical issues immediately and thoroughly
- Participate in various agile initiatives
- Develop and monitor case management plans for disability claims by weighing multiple subjective variables
- Coach and mentor Disability Case Managers (utilizing and understanding data) to help drive outcomes
- Handle contentious, complex claims (including all levels of appeals) and various projects
- Monitor service level agreement
- Participate in meetings with plan sponsors as required
- Strengthen customer relationships
Benefits
- health insurance
- dental insurance
- mental health insurance
- vision insurance
- short-term disability insurance
- long-term disability insurance
- life insurance
- AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- paid holidays
- vacation days
- personal days
- sick days
- full range of statutory leaves of absence
- opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
