Disability Peer Trainer

Dane Street, LLC

About The Position

At Dane Street, the Trainer supports operational readiness and service quality by onboarding and developing team members and ensuring alignment with organizational standards. The role manages structured onboarding agendas, administers training through the Learning Management System (LMS), and delivers individual and group instruction. It also performs scheduled and ad hoc quality audits, analyzes findings, and recommends and supports corrective actions to protect business integrity and meet client requirements. The Trainer works closely with operational leadership to connect new hires, frontline teams, and client expectations, building employee confidence and supporting consistent performance. The position includes preparing new-hire training agendas, coordinating introductory equipment setup calls with IT, and conducting 30-, 60-, and 90-day check-ins. The Trainer maintains current training materials, including video and static resources in the LMS, and provides instruction on job duties, process changes, and updates. The role collaborates directly with the Director of Operations on operational initiatives and client and business needs. During the first 90 days, the Trainer is expected to shadow frontline specialists and learn core workflows, onboarding, and audit processes; begin scheduling training modules and reviewing audits; and later take on team member check-ins, onboarding, and approved training-content updates. The position requires disability claims experience, with an emphasis on long-term disability (LTD).

Requirements

Disability claims experience, including short-term disability (STD) and long-term disability (LTD), with an emphasis on LTD.

Nice To Haves

Long-term care (LTC) claims experience.
Carrier experience with UNUM, LFG, MetLife, or NYLGBS.

Responsibilities

Prepare and manage training agendas for new hires.
Coordinate introductory equipment setup calls with the IT team.
Conduct routine 30-, 60-, and 90-day check-ins with new hires to monitor production, process adherence, technology proficiency, and behavior.
Provide individual and group training to assigned departments on job duties and process changes or updates.
Create, manage, and maintain current training materials, including videos and static materials in the Learning Management System.
Conduct scheduled and ad hoc operational audits.
Summarize audit findings and provide recommendations.
Work with the Director of Operations on operational initiatives and to ensure processes meet division client requests and business needs.
Help implement recommended corrective actions through process improvements and updated training.
Shadow frontline specialists and learn core workflows, systems, onboarding, and audit processes during the initial 90 days.
Schedule assigned training modules, independently review audits, suggest findings, and identify training-content needs.
Complete approved updates to training modules or content.
Perform other duties as assigned.

Benefits

Medical coverage for employees and their families.
Dental coverage for employees and their families.
Vision coverage for employees and their families.
Voluntary life insurance options for employees, spouses, and children.
Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
Basic life insurance at no cost to employees.
Short-term disability coverage at no cost to employees.
Long-term disability coverage at no cost to employees.
Paid time off.
401(k) plan with company match.
Apple equipment and a media stipend for remote workspace.