Disability Management Coordinator

Halton Region • Halton, ON

6d • CA$65,242 - CA$81,553 • Hybrid

About The Position

This position is responsible for providing administrative support to the Region’s disability management program. This position supports the coordination of disability programs which includes disability-specific policies and procedures, disability management (STD/LTD) and return to work programs.

Requirements

• Degree or diploma from a recognized post-secondary institution in Medical Office Administration, Human Resources, or a related field (or an equivalent combination of education and experience)
• Minimum three (3) years of administrative experience
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint)
• Experience with Parklane or other disability management software is required
• Excellent interpersonal, communication, organizational, and decision-making skills, with tact and diplomacy
• Strong organizational skills, including the ability to prioritize tasks and manage a high-volume workload
• Ability to handle sensitive and confidential information with professionalism and discretion

Nice To Haves

• Experience managing a small caseload of non-complex claims is considered an asset
• Knowledge of SAP is considered an asset

Responsibilities

• Provide high quality confidential administrative support to Disability Management and assist with the administration and coordination of disability management claims, including managing a small caseload of routine, non-complex short-term disability files under the guidance of a Disability Management Specialist
• Assist in the coordination of the STD/LTD disability program, including forms, correspondence and administration
• Handle confidential correspondence for the section, open mail, answer phone enquiries, reply to email messages
• Assist disability management section with special projects and education sessions
• Input confidential employee information in the Parklane system ensuring accuracy of claims information input into the system
• Initiate and ensure timely reporting of all disability claims to Long Term Disability carrier. Update all correspondence from LTD Carrier into Parklane systems
• Act as the administrator of the Parklane System (for STD/LTD/WSIB claims) to ensure consistent data quality and accurate reports. This includes analysis of the data in the system, implementing software upgrades, including weekly, monthly Parklane downloads, updating department tables/attributes and monitoring the integrity of the information
• Work with the Disability Management Specialist to ensure the accuracy of the information reported for all disability claims and the appropriate follow up plans noted
• Provide disability management administrative support including referrals/information to the occupational medical consultant, coordination with payroll services for calculation of benefits, and communication to employees
• Prepare metrics and cost reports as required. Identify cost discrepancies by thorough review of claims invoices and reconciling issues between divisional records and the SAP system
• Process payments to vendors and employee reimbursements in accordance with established financial procedures and timelines
• Perform other duties, as assigned

Benefits

• Hybrid Work Program
• Accommodations are available at any point upon request for candidates participating in the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree