Disability Intake Specialist WBI

Symetra • ,

46d • $22 - $34 • Hybrid

About The Position

As a Disability Intake Specialist you will provide support to the call center with timely, accurate, and customer-focused claim information, gathering information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD and LTD products.

Requirements

• High school diploma required
• Contract, customer service, or data entry experience and knowledge is a plus
• A customer-first professional who brings genuine care and empathy to every conversation
• A thoughtful listener who asks the right questions and takes necessary action to develop / identify solutions
• A clear communicator who makes complex claim information easier to understand
• Detail-focused, balancing accurate documentation with timely, attentive service
• A collaborative teammate committed to professionalism, flexibility, and continuous learning
• Candidates must already have legal permission to work in the United States when hired. They must keep this authorization for the entire duration of their employment with our company.
• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
• NOT Permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up.

Nice To Haves

• college degree or cumulative relevant experience preferred

Responsibilities

• Provide various external and internal customers with timely, accurate, and customer-focused disability and/or leave claim information. Taking appropriate actions to earn the customer’s trust and anticipate their needs.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.
• Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
• Apply sound judgment, attention to detail, and critical thinking to identify issues and determine appropriate solutions.
• Issue timely and accurate claim acknowledgement correspondence.
• Process incoming documents with high coding integrity and distribute immediately.
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
• Demonstrate an increasing level of proficiency in the products (STD and LTD) managed by the department.

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Company matching for community contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED