Disability Coordinator

Baystate Health•Springfield, MA

1d•Hybrid

About The Position

Baystate Health is seeking an experienced Leave Management Coordinator to administer and coordinate employee medical, family, and disability leaves across the organization. The coordinator guides employees and managers through leave applications, approvals, and claims, and works with third-party vendors and internal teams to support accurate and timely administration. The role maintains employee records and timekeeping updates, monitors claims, and helps coordinate successful returns to work. It requires a strong understanding of leave and disability regulations, analytical and organizational ability, excellent communication, and discretion and empathy when handling sensitive situations. This is a full-time, Monday-through-Friday position scheduled from 8:00 a.m. to 4:30 p.m., with occasional weekend work before payroll Mondays. The position is based at 2 Medical Center Drive in Springfield, Massachusetts. A hybrid work opportunity is available after 90 days of orientation, with three days per week on site required. Candidates must reside in Massachusetts or Connecticut.

Requirements

High school diploma or GED; GED or HiSET is listed as required.
At least 3 years of professional experience in disability and leave administration, workers’ compensation, or HR generalist/HR consulting work.
Experience with database administration and HR management systems such as Workday.
Experience coordinating employee leave, disability, or workers’ compensation claims in a complex organization.
Familiarity with multistate leave administration and applicable employment regulations.
Knowledge of employment laws and regulations relating to employee leave and disability, including FMLA, ADA, Massachusetts and Connecticut leave and workers’ compensation requirements, pregnancy discrimination protections, and veterans’ rights.
Strong computer skills, including Microsoft Office, Excel, Workday, and other HR information systems.
Ability to compile, organize, analyze, and report data using tools such as Excel Data Analysis and Developer features.
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to build productive relationships with employees, managers, internal partners, and external vendors.
Analytical, critical-thinking, and problem-solving abilities.
Exceptional attention to detail, organization, and follow-through.
Ability to handle confidential and sensitive employee information with professionalism, discretion, and compassion.
Ability to manage multiple claims and competing priorities in a fast-paced environment.
Must reside in Massachusetts or Connecticut.

Nice To Haves

Certified Employee Benefit Specialist certification from the International Foundation of Employee Benefit Plans.
Human Resource Professional certification from the Society for Human Resource Management.

Responsibilities

Administer employee medical, family, and disability leaves and guide employees and managers through application, approval, and claims processes.
Coordinate claims with leave and disability vendors, workers’ compensation providers, Employee Health Services, and applicable state agencies.
Monitor claim status, address delays or denials, and communicate with employees and managers throughout the leave.
Update employee leave statuses in Workday and enter appropriate timekeeping and pay codes in Kronos based on claim status and eligibility.
Obtain and maintain required medical documentation and return-to-work clearances.
Partner with the Return-to-Work Nurse Case Manager, ADA Case Manager, Employee Health Services, and HR Business Partners to coordinate support and claim administration.
Identify situations needing additional review or specialized assistance and refer them to appropriate internal resources.
Coordinate return-to-work documentation and processes for employees and managers.
Liaise with vendors and reconcile leave information, utilization, and timekeeping data.
Monitor vendor service delivery and provide employees with guidance on appropriate resources and services.
Build partnerships with internal departments, HR leadership, and external vendors to improve leave management.
Audit leave-related data from Kronos, Workday, and vendor systems for accuracy and consistency.
Compile, analyze, and report data to identify trends, discrepancies, and improvement opportunities.
Work with department managers, HR Business Partners, organizational leaders, and vendors to evaluate leave management outcomes and recommend process improvements.
Support development and maintenance of employee and manager leave checklists, intranet resources, and open enrollment materials.
Perform other duties as assigned.