Director Workforce Management

Elevance Health•Tampa, FL

4d•Hybrid

About The Position

The Director Workforce Management oversees Inventory Management, Demand Forecasting, and Data Analysis. This role requires associates to be in-office 3 days a week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

BA/BS with a minimum of 6 years’ experience in management, inventory management, data analysis and/or reporting or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Excellent analytical and problem-solving skills
Excellent PC skills, especially in EXCEL
Knowledge or experience with data tools like Alteryx or Databricks
Background in statistics including Six Sigma, Data Science, or a mathematics degree
Experience or knowledge of health care or property and casualty claims processes
Will consider experience with back-office workforce planning and forecasting in other industries, such as logistics.

Responsibilities

Leads a team of business analysts and managers accountable for supporting inventory management, claims forecasting, and staffing activities
Develops long-range workforce planning models and forecasts accounting for
Oversees project and process improvement work for claims operations
Significantly impacts the company’s ability to maintain and improve claims inventory aging and processing timeliness goals while improving administrative cost structure
Works closely with other claims operations directors to achieve shared goals.
Performs data analysis and develops new metrics and key performance indicators to improve performance
Utilizes and advises on digital tools and technology to improve claims performance
Demonstrates strong people-management skills with the ability to mentor, coach, and develop a team of associates.
Travels to worksite and other locations as necessary.